NDIS Cleaning Services 
Terms of service

These Terms of Service outline the conditions under which Zils Home Services provides services. By booking or using our services, you agree to these Terms.

Title

Last updated: November 2025

Services Provided

We offer:

  • Regular household cleaning
  • Kitchen and bathroom cleaning
  • Vacuuming and mopping
  • Dusting and surface cleaning
  • Laundry assistance
  • Bed making and linen changes
  • Dishwashing and tidying
  • Mold and hygiene-focused cleaning
  • Light rubbish removal
  • One-off deep cleans or ongoing support

Our Commitment

Zils Home Services is committed to providing safe, respectful, and high-quality cleaning and home services that support NDIS participants to live independently, comfortably, and with dignity.
All services are delivered in line with the NDIS Code of Conduct, with a strong focus on participant choice, safety, privacy, and wellbeing.

Participant-Centred Service Policy

We recognise that every participant has unique needs, preferences, and goals.

Services are tailored to individual support plans

Participants are involved in decisions about how services are delivered

We respect independence, choice, and personal boundaries

Services are delivered at agreed times with consistency wherever possible

Respect, Dignity & Privacy Policy

Zils Home Services treats all participants with dignity, courtesy, and respect.

Personal, cultural, and household preferences are respected

Participant information is kept confidential

Staff only access areas required for the agreed service

Communication is clear, respectful, and professional

Safety & Wellbeing Policy

The safety and wellbeing of participants is a priority at all times.

Staff follow safe work practices and hygiene standards

Cleaning products used are appropriate and safe for home environments

Any hazards identified are reported to the participant or representative

Staff will not perform tasks that may place anyone at risk

Incident Reporting Policy

Zils Home Services is committed to transparent and prompt incident reporting.

An incident includes, but is not limited to:

Injury or harm to a participant or staff member

Property damage

Unsafe situations or hazards

Near misses

Our approach:

All incidents are reported immediately to management

Incidents are documented accurately and confidentially

Participants or their representatives are informed as soon as practicable

Appropriate actions are taken to reduce the risk of reoccurrence

Where required, incidents are escalated in line with NDIS expectations

Complaints Handling Policy

Participants have the right to raise concerns without fear of negative impact.

Complaints can be made verbally or in writing

All complaints are acknowledged promptly

Issues are investigated fairly and respectfully

Outcomes and improvements are communicated clearly

Complaints are handled confidentially

Participants may also contact the NDIS Quality and Safeguards Commission if they wish to escalate a concern externally.

Work Health & Safety (WHS) Policy

Zils Home Services is committed to maintaining a safe environment for participants, staff, and visitors.

Staff follow WHS legislation and safe work procedures

Risk assessments are undertaken where required

Staff use appropriate equipment and personal protective equipment (PPE)

Manual handling is performed safely

Hazards are identified, reported, and addressed promptly

We work to ensure services are delivered safely within each participant’s home environment.

Reliable & Consistent Service Policy

We understand the importance of reliability and routine.

Services are delivered as scheduled

Any changes are communicated as early as possible

Consistent staff are provided where possible

High standards are maintained across every visit

Communication & Feedback Policy

Open communication is encouraged.

We communicate clearly with participants, families, and plan managers

Feedback is welcomed and used to improve services

Participants can request service changes at any time

Flexible & Inclusive Service Policy

Zils Home Services is inclusive and adaptable.

We support self-managed and plan-managed participants

Services can be adjusted as needs change

We respect preferred communication styles

We work collaboratively with support coordinators and plan managers

Staff Conduct & Professionalism Policy

All staff are expected to:

Act honestly, respectfully, and professionally

Follow participant instructions and service agreements

Maintain appropriate boundaries

Protect participant privacy

Deliver services in line with NDIS expectations

Our Promise

At Zils Home Services, we are committed to delivering NDIS-friendly services built on trust, safety, respect, and consistent quality. Every participant deserves to feel supported and comfortable in their own home.

Changes to Terms

We may update these Terms at any time. The latest version will apply to all future bookings.

Contact Information

Zils Home Services
Email: zilshomeservices@gmail.com

Phone: 0437549689
Service area: Brisbane, Logan & Ipswich 

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